This Privacy Policy explains how Doctorghar Partner (“we,” “our,” or “us”) collects, uses, and protects your information when you use our mobile application (the “App”). We are committed to ensuring your privacy is protected.
1. Information We Collect
We may collect the following information:
- Personal Identification Information: Name, email address, phone number, and professional credentials (for healthcare providers).
- Location Data: With your permission, we collect precise location data to help patients find nearby healthcare services.
- Device Information: Device model, operating system version, unique device identifiers, and mobile network information.
- Call Data: For audio/video consultations, we temporarily process call metadata (duration, quality) to facilitate the connection.
- Usage Data: How you interact with the App, including features used and time spent.
2. How We Use Your Information
We use the collected information to:
- Provide and maintain the App’s core functionality (appointments, video consultations, messaging).
- Improve user experience and optimize our services.
- Send notifications related to appointments, messages, or system updates.
- Ensure compliance with healthcare regulations and quality standards.
- Analyze usage patterns to enhance the App’s performance and security.
3. Foreground Service & Media Projection Permission
Our App uses the FOREGROUND_SERVICE_MEDIA_PROJECTION permission strictly for enabling real-time audio and video communication during active consultations. Here is why and how we use it:
- Purpose: To facilitate secure, live video/audio calls between healthcare providers and patients.
- When Active: The permission is only activated when a call is initiated by the user and remains active for the duration of the call.
- Background Operation: This permission allows the call to continue smoothly even if you minimize the App, lock your screen, or switch to another application. This ensures you do not miss important parts of a consultation.
- Limitations: We do not use this permission to record, store, share, or access your screen, device content, or any other data outside of the active call session.
- Termination: The foreground service and all associated permissions stop automatically once the call ends.
We never use this permission for any other purpose, such as tracking, advertising, or unauthorized data collection.
4. Permissions We Request
In addition to the above, we request the following permissions:
- Camera: For video consultations and profile photo uploads.
- Microphone: For audio during calls and voice messages.
- Location: To show your clinic/hospital location to patients and to find nearby healthcare providers.
- Storage: To save images, documents, and chat attachments.
- Notifications: To send real-time alerts about appointments and messages.
All permissions are optional and can be revoked anytime through your device settings.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share data:
- With healthcare professionals to facilitate your consultation.
- With service providers who assist us in operating the App (e.g., cloud hosting, video conferencing infrastructure).
- If required by law, regulation, or legal process.
6. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. All data transmitted through the App is encrypted using industry-standard protocols.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and healthcare regulations. After that, data is securely deleted or anonymized.
8. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for any permission at any time.
- Request a copy of the data we hold about you.
- Lodge a complaint with a data protection authority.
9. Third-Party Services
The App may contain links to third-party services (e.g., payment gateways, map services). We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App and on our website. The revised policy will take effect immediately upon posting.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: codostuff@gmail.com